RETURNS

We are committed to providing you with the highest quality products. If, for any reason, you are not completely satisfied with your purchase, you may return the items within 30 days of delivery.

All product returns must have been purchased through the Jadel’e Store.

A Return Authorization number must be obtained prior to the return of any product.
Contact 877-468-4789 or admin@jadele.com for a Return Authorization number.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

Please check your bank account again.

Next contact your bank. There is often some processing time before refund is posted.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@jadele.com

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at (admin@jadele.com) and send your item to:

Jadel’e Aesthetics
C/O Jadel’e Returns
20503 Crescent Bay Drive
Lake Forest, CA 92630

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

SHIPPING

To return your product, you should mail your product to:

Jadel’e Aesthetics
C/O Jadel’e Returns
20503 Crescent Bay Drive
Lake Forest, CA 92630

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.